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Legal Terms and Privacy Policy


In compliance with that set out in article 10 of Law 34/2002 of the 11th of July, of the Information Society and Electronic Commerce Services amended by Law 56/2007 of the 28th of December, INTER PARTNER ASSISTANCE S.A., SPAIN OFFICE provides the following information:

  • Company Name: INTER PARTNER ASSISTANCE S.A., SPAIN OFFICE (from hereon IPA).
  • Trading Name: AXA Assistance.
  • Company Identification Number: W0171985E.
  • Registered office: Edificio Mar de Cristal, calle Arequipa nº 1, 3ª planta, esc. 2, 3 y 4. 28043 Madrid.
  • Entered in the Madrid Companies Register, al Tomo 37.932, Hoja M-675443 y folio 123.
  • Entered in the Insurance Organizations Register of the General Directorate of Insurance and Pensions funds: E0196.
  • E-mail: comercial@ipartner.es
  • Fax: 932287513
  • Web: www.axa-assistance.es

Use of this website

Access to this website renders you a user and implies legal acceptance of these terms and conditions.

The contents of this website refer only to the geographical extension of Spain.

Likewise, we inform you that the contents of this Legal Notice may be subject to changes, by which acceptance by the user will be as regards the Legal Notice published by the IPA each time the user accesses the website. For this reason, we ask you to thoroughly read these terms and conditions each time you access the website.

Conditions for use and security of this website

Access to this website may or may not require subscription or for the user to be registered. To these effects, the user guarantees that the information given for the data needed for subscription for travel insurance and/or cancellation insurance or for registering, is authentic and true. The user commits to and is responsible for ensuring the information provided, at every moment corresponds to his or her current and real situation. The personal data processing carried out by IPA and supplied by the user will be done in accordance with the Privacy Policy contained on this website.

The user commits to making use of this website in accordance with that set out on this page, to Law, to morality, and good manners.

This website cannot be used:

  • To endanger or harm the operation, quality or integrity of this website.
  • To transmit, distribute, download, store or destroy material illegally, infringe rights of authors, registered brands, trading secrets protected by other intellectual property rights or material which contain viruses, trojans, worms or harmful programmes.
  • To violate the privacy, advertising or personal rights of third parties.
  • For commercial ends, including marketing, live surveys, competitions, pyramid systems, sending message chains, junk mail, spam, unsolicited mail, advertising or promotional material .

Under no circumstances will IPA bear responsibility for the improper use of the website this being the exclusive responsibility of the user that has accessed it.

Copyright and other intellectual property rights

All the material contained or accessible from this website includes, without any limitation, texts, photographs, images, graphs, illustrations, logotypes, icons, audio clips, video clips, software and other content, as well as their compilation, collection, organization and assembly, which belong to IPA and are protected by copyright. Unauthorized use of this material may be deemed to be a violation of author rights, registered brands and other laws.

The AXA Assistance logotype is a registered brand from AXA Assistance, S.A. IPA, as an organization belonging to the AXA group, it is the copyright owner and of all the intellectual property rights there are on this website.

It is totally forbidden to download, print, redistribute or extract any information from this website which is not for personal and non-commercial purposes. Neither is it permitted to reproduce, amend or in any way alter the information available on this website.

Links to other websites

This website may include hyperlinks to other websites managed by third parties. In these instances, IPA will bear no responsibility with regards to the contents, accuracy or operation of other websites. If you decide to access third party websites you will be responsible and you will do so according to the terms and conditions of said websites.

Availability and contents of this website

It is the wish of IPA to guarantee access to this website 24 hours a day. However, IPA bears no responsibility for the unavailability of this website for any reason. Likewise, you are informed that IPA will be able to temporarily or permanently suspend access to the website without previous notice and without bearing any responsibility for this.

IPA reserves the right to amend, rectify or cancel either in part or totally, the content and information published on the website without notice without bearing any responsibility for this.

Right to withdrawal

The User will have the right to withdraw the CONTRACT within the legally set period of 14 working days, in accordance with Law 22/2007, of the 11th of July, regarding distance trading of financial services aimed at consumers and other supplementary laws. With the exception laid out by law: which defines said withdrawal will not be applicable when the insurance purchased is travel or baggage insurance lasting less than one month. Exercise of said right must be carried out by sending notification in paper format or by another hard format to the insurer, within the period stated from the time the policyholder is notified that the contract has been signed or from reception of the contractual information if said reception came later .

Once the right to withdrawal has been exercised the insurer will proceed to pay part of the premium corresponding to the period in which the insurance contract has been in force (the days elapsed from completing the contract until the date on which withdrawal is notified). The insurer will have 30 calendar days from notification of withdrawal to pay said quantity.

Protection of personal data

For purchasing any assistance or cancellation insurance offered on this website, you must use the functionality offered on it. IPA will process the personal data in accordance with that set out in the privacy policy contained on this website.

Applicable legislation

These terms and conditions will be subject to and interpreted in accordance with Spanish law.


INTER PARTNER ASSISTANCE S.A., SPAIN OFFICE (from hereinafter IPA) informs the user of this website of its personal data protection policy with the purpose that the User may freely determine if he or she wishes to provide IPA with the personal data required in order to provide the services requested by means of this website, as well as providing marketing information on services that may be to his or her interest.

Right to information

In accordance with that set out in article 5 of the LOPD (Law of Personal Data), we inform you that the data given by you will be entered into an automated file for its processing and conservation. The aim of collection and processing of said data as well as updating it is to fulfil the provision of services of travel assistance and cover purchased in the travel insurance policy and/or in the cancellation policy.

Likewise, this data may be processed for:

  • Carrying out activities related to quality control of the service.
  • Carrying out statistical studies

Moreover, you hereby accept that your data may be passed onto other organizations within the Group exclusively for the purposes stated above, as well as to other individuals or legal entities with which this organization has collaboration agreements, companies that provide assistance services in the health, hotel, transport, logistics, legal sectors and services and whether there any formal transactions are carried out or not, as applicable, after this contract has expired, always in accordance with Spanish law in force with regards to personal data protection.

All data is handled with absolute confidentiality, with there being no access to third parties for ends different to those that have been authorized.

The responsible party for the file is INTER PARTNER ASSISTANCE S.A., SPAIN BRANCH based at Calle Tarragona nº 161, 08014 in Barcelona. The User may go to the address mentioned above or use electronic mail lopd_data@ipartner.es to exercise his or her rights to object to, access, rectify and cancel his or her personal data, in virtue of the Organic Law 15/1999 of the 13th of December and Royal Decree 1720/2007 of the 21st of December.

At the time of initiating the gathering of data, the User will be advised of the voluntary or obligatory nature of the data to be gathered. Refusal to provide the data marked as obligatory will imply the impossibility of providing the services that are the object of the contract. The User that provides his or her data must keep it updated and tell the party responsible for the file of any change to it. The User that provides personal data on another person must inform, if applicable, the holder of the data about the contents of this Privacy Policy.

The User will be responsible for the veracity of the data provided. IPA reserves the right to exclude the services registered to any user that has provided false data, without prejudice to other actions that proceed from law .

Informed Consent

The Users that provide persona data to this website give their explicit consent to incorporate it into an automated file for the purposes outlined above.

Data security

As the responsible party for the file, IPA guarantees to having taken all measures necessary for the security and protection of data required by the LOPD so as to avoid its loss, improper use, alteration and/or unauthorized access. The security level adopted is that required according to the nature of the data supplied.

Amending the privacy policy

IPA reserves the right to amend this privacy policy to keep it updated according to the legislation in force as regards personal data protection, after having informed the users previously of said amendments.

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